Get help.

Before writing in, check troubleshooting: most connection issues on Android are OEM battery settings, not the app.

Email

support@luminavpn.net

Response time

Within 2 working days.

Abuse reports

abuse@luminavpn.net (network operators and complaint handlers; not a support channel).

Account number

Have it ready (see setup). We can't look you up any other way.

What to include

• Your account number
• Phone model and Android version
• What you expected to happen, and what happened instead
• Whether the app showed Connected or Not connected, and which exit (see setup)

What we can't help with

Because we don't keep activity logs, we can't look up "what site was I on at 3pm yesterday." That data was never written down.